Frequently Asked Questions
Everything you need to know about shopping with Tuckernuck.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How long will it take to receive my order?
Standard shipping typically takes 5-8 business days. We also offer expedited shipping options at checkout if you need your items sooner. You will receive a tracking number via email as soon as your order ships.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines vary by location and will be calculated during the checkout process.
How do I determine my size?
Each product page includes a specific size guide and fit notes. Since we curate a variety of designers, we recommend checking the 'Size & Fit' tab on the individual item page for the most accurate measurements.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations. However, you can initiate a return once the package arrives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for interest-free installments.